As we measure & cut our orders to size, by purchasing from Rathdowne Fabrics, you understand that there will be no refunds, credits or exchanges if the product ordered does not match your requirements.
While every best effort is made by Rathdowne Fabrics to adjust photos to be as close to the actual product as possible, we can not guarantee that the product will look exactly as it is rendered on your personal device. Images may be affected by a number of factors, such as lighting, shininess and the texture of the fabric – all of which produce different effects when photographed.
From time to time, we may experience temporary delays in sourcing your desired fabric. If this occurs, one of our friendly team will get in touch to discuss delivery schedules and, if relevant, a suitable replacement.
If for any reason there is a problem with your order, such as an incorrect product sent or a fault with the product, please contact us within 10 days of receipt.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our orders are shipped through Australia Post and should arrive within 7 business days.
Occasionally we may send you information about how-to’s, fabric updates, and other news to your nominated email address. You can opt out at any time.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, personally identifiable information is required to place an order or submit an enquiry through the contact form.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rathdowne Fabrics takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.